Shipping & Handling
We endeavour to ship all orders within 2 business days, with most orders being dispatched within 24 hours.
Orders including pre-order items will be shipped once all items are in stock. Orders placed on a weekend or a NSW public holiday will be processed the following business day.
All orders are sent requesting Signature on Delivery. If you would like the parcel to be left at your property, please indicate in Additional Comments with “Authority to Leave” or details on where the courier should leave your parcel.
We will notify you by email or phone if we become aware of any expected delays.
While we would love to be able to let you know EXACTLY how long it will take for your beautiful package to arrive, it’s not possible for us to guarantee delivery times or delivery dates. Depending on where you are, we rely on the lovely services of Australia Post (Parcel Post), Courier Please, Fastway, DHL or your local courier and each have varying delivery timeframes. All orders are dispatched from Willoughby, NSW.
We have recently added an Australia Post EXPRESS POST UPGRADE option to our ‘SHOP’. Please select this option if you need your parcel urgently, otherwise parcels will be dispatched and shipped in accordance with our policy above.
If you are concerned/worried about how long your package is taking, please do not hesitate to contact us. We will try our best to get you all the information you need and provide tracking with all parcels to help minimise any issues experienced.
We like to keep you in the know about what is happening with your order, so expect an email from us or the courier notifying you that your parcel is on its way, along with its tracking number (in case you want to keep a close eye on it).
If your order is intended as a gift, please write "GIFT" in the order comments. We will ship to the provided shipping address without an invoice, and send your invoice electronically to your order email address. If your shipping address is different to your billing address we will also send your invoice electronically, and no invoice will be delivered with your order. This way your purchase amount remains your private information.